04 / AI & Automation / Google Cloud & OpenAI Certified / Retell · Vapi · n8n

AI Agents & Business Automation

Beyond stores and websites, I build the systems that let a business run more of itself — AI voice and chat agents that talk to customers, and n8n automation that connects the tools you already use so fewer things need a human to run them.

Voice AIAI Chat AgentsWhatsApp Cloud APIn8nZapierShopify FlowCRM Integrations

Message on WhatsApp See AI & Automation Work

What I Build

AI that answers, and automation that runs the back office

AI Voice Calling Agents

Inbound & outbound voice agents that answer calls, qualify leads and book appointments — built on Retell AI and Vapi so businesses stop losing revenue to missed calls.

Retell AIVapiTelnyx

Agentic AI Chat Agents

Chat agents that go beyond FAQ scripts — connected to real store, order and CRM data so they can actually resolve a customer's question, not just deflect it.

AI AgentsWhatsApp Cloud APIGoHighLevel

Backend Workflow Automation

n8n and Zapier workflows that move data between Shopify, CRMs and messaging platforms — so updates, notifications and follow-ups happen without anyone touching a spreadsheet.

n8nZapierShopify FlowWebhooks

Typical Use Cases

Where AI agents earn their keep

"We miss calls after hours and every one is a lost lead."

"Support spends all day answering 'where is my order?'"

"Leads come in from five places and nobody follows up fast enough."

"Someone copies orders into a spreadsheet by hand every morning."

"I want customers to book, reorder and get updates on WhatsApp."

Case Study

Round-the-clock first response, without round-the-clock staff

Illustrative

Caller or chat message
Voice / chat agent
n8n workflow
CRM · WhatsApp · calendar
Human hand-off

Retell AI · Vapi · n8n · WhatsApp Cloud API

Illustrative diagram of the architecture I build. It is not a client screenshot.

VoiceRetell / Vapi
Logicn8n
ChannelsWhatsApp Cloud API

AI & automation services

AI & Automation · Illustrative architecture

AI Voice & Chat Agents for Client Support

The Situation

The pattern behind most agent projects: businesses losing leads to missed calls and slow first responses, with no realistic way to staff round-the-clock support.

What I Did

I build AI voice and chat agents on Retell AI / Vapi, connected to CRM and messaging channels (including WhatsApp Cloud API) through n8n workflows, so inbound inquiries get an immediate, on-brand response before a human ever needs to step in.

How an Automation Project Runs

Map the process first, then automate it

Discovery

We map the actual process — who does what, in which tools, and where time or leads are being lost. Automating a broken process just breaks it faster.

Design

Conversation flows for the agent, the data it can read and the actions it can take, plus the workflow diagram and the running costs — agreed before building.

Build & test

Agent prompts, knowledge base, integrations and n8n workflows built and tested against real scenarios, including the awkward ones — angry callers, missing data, edge cases.

Launch & monitor

Soft launch with call and conversation logs reviewed together, then tuning. Everything is documented and handed over — you own the prompts and workflows.

Stack

The tools behind the agents

Voice

Retell AI
Vapi
Telnyx / Twilio
ElevenLabs voices

Chat & Messaging

WhatsApp Cloud API
GoHighLevel
Website chat widgets
Instagram & Messenger

Automation

n8n
Zapier / Make
Shopify Flow
Webhooks & REST APIs

Data & CRM

Shopify Admin API
HubSpot / GoHighLevel
Google Sheets & Calendar
OpenAI / Google Cloud AI

Questions Clients Ask

Straight answers, before you message me

Still unsure? Send me the store URL and what's bothering you. I'll look before I reply.

Message on WhatsApp

What can an AI voice agent actually do for my business?

Answer inbound calls 24/7, qualify leads with the questions your team would ask, book appointments into your calendar, take orders or support requests, and hand off to a human when it should. Outbound agents can run follow-ups, reminders and reactivation calls. They're built on Retell AI or Vapi with telephony through Telnyx or Twilio, and every call is transcribed and logged to your CRM. Read the full breakdown of what these agents can and can't do →

How is this different from a chatbot that just answers FAQs?

An agentic AI chat agent is connected to real data — your Shopify orders, product catalog, CRM and booking system — and can take actions, not just recite answers. "Where is my order?" gets the actual tracking status; "book me in for Tuesday" creates the booking. It escalates to a human when it isn't confident.

What do you use for the automation layer?

Mostly n8n (self-hosted or cloud), plus Zapier and Shopify Flow where they fit. The workflows connect Shopify, CRMs like GoHighLevel and HubSpot, WhatsApp Cloud API, email, Google Sheets, Slack and any service with an API or webhook.

Can the agent work over WhatsApp?

Yes. Using the official WhatsApp Cloud API, the same agent can handle WhatsApp conversations — order updates, support, lead qualification and appointment booking — with the conversation logged to your CRM.

How long does it take to build and what does it cost?

A single-purpose voice or chat agent with one or two integrations is typically a couple of weeks from brief to live. Larger multi-workflow automations take longer. I quote after a short discovery call so the scope, the platforms involved and the monthly running costs (AI usage, telephony, n8n hosting) are clear before anything is built.

Will I be able to change the agent myself later?

Yes — the prompts, knowledge base and workflows are documented and handed over, and I stay reachable after launch for adjustments. Nothing is locked behind a proprietary platform you can't access.

Usama AfzalShopify developer · AI automation builder

Get In Touch

Want to see what an AI agent would sound like for your business?

Describe the calls or messages you're losing and I'll come back with a concrete plan, the tools involved and what it would cost to run.

01I replyWithin a day, usually a few hours on WhatsApp, with a first read of your store if you sent a URL.

02Quick chatA call or WhatsApp thread to agree scope. If I'm not the right fit, I'll say so.

03Plan, price, startA prioritized plan and a fixed or hourly price, in plain language.

Message Usama Afzal on WhatsApp+92 318 7268200 Send a detailed brief

or email usama@websiteprism.com

WhatsAppusually within a few hours

Contact formwithin one working day

Time zoneUTC+5 · UK/EU hours, US mornings